Statement
of purpose
OUR PURPOSE
Introduction
Fern Lodge offers a wide range of personal and practical care services to assist and support those living in the residential care setting to maintain their own lifestyles with independence, safety, and respect.
We offer 24-hour support, 365 days a year to people with learning disabilities who may also have a physical disability, and those who may present with dementia/sensory type symptoms.
Our registered manager is available during office hours and is on-call in the case of an emergency. A responsible person will be available to pass on a message outside of normal hours to an appropriate duty manager.
This Statement of Purpose for Fern Lodge sets out:
– Our aims
– The service we provide
– Skills of our staff
– Our quality assurance systems
– Compliment and complaints process.
OUR PURPOSE
Our aim
We aim to:
- Offer a person-centred, flexible, high-quality personal and practical care service
- Support individuals living at Fern Lodge
- Support service users to improve the quality of their lives
- Reduce anxieties they may feel as a result of their disability, illness or age
- Support those suffering with dementia-type symptoms with sympathy, calmness and reassurance
- Ensure that environments are safe and sympathetic to the needs of the service users.
OUR PURPOSE
Philosophy of care
Fern Lodge recruits staff who are committed to follow the philosophy of care and wellbeing of all the service users living there. They will:
respect the individuality of all service users and protect their independence, dignity, and safety
ensure that all service users have access to and receive the highest quality of support and care
respect personal choices, (unless detrimental to their safety or that of others), privacy, lifestyle, customs and values of each individual in a person-centred approach
involve service users, carers and their families in managing and developing the service we provide.
respect the individuality of all service users and protect their independence, dignity, and safety
ensure that all service users have access to and receive the highest quality of support and care
respect personal choices, (unless detrimental to their safety or that of others), privacy, lifestyle, customs and values of each individual in a person-centred approach
involve service users, carers and their families in managing and developing the service we provide.
OUR PURPOSE
Delivery of personal care services we can provide
Our registered manager, deputy manager and/or senior staff will meet service users and their carers before we commence any service to them.
This meeting will involve discussions and agreement on:
This meeting will involve discussions and agreement on:
- The range of care services to be provided
- The anticipated level of support
- When this service is required.
Our registered manager, deputy manager and/or senior staff will meet service users and their carers before we commence any service to them.
This meeting will involve discussions and agreement on:
This meeting will involve discussions and agreement on:
- Each service user is valued and has the right to control their own affairs
- Each service user has control over how they live their life, to make their own decisions, and express their wishes and preferences
- All service users have equal rights and are entitled to protection against any form of discrimination or abuse.
The management team will ensure that all care plans are completed and reviewed regularly with the care managers, service users, family and friends where appropriate and may include the following.
Support with:
Support with:
- Dressing and undressing
- Mobility
- Feeding
- Going to the toilet and continence care
- Administration of prescribed medication
- Bathing
- Any other aspects of daily living that are required.
OUR PURPOSE
Specialist tasks
Service users may need specialist support which may require assistance from suitably trained staff healthcare professionals . Staff will only be able to undertake this support when appropriate risk assessments, suitable training and assessed competency has been completed and acheived.
These tasks may include:
These tasks may include:
- Support with artificial feeding
- Changing sterile dressings
- Catheter care – changing bags and monitoring
- Tracheotomy care
- Helping with eye or ear drops
- Ileostomy and colostomy care
- Administration of rectal medication.
Staff will not carry out tasks that may require the skills and expertise of clinical professionals.
We do not provide nursing care.
OUR PURPOSE
Quality assurance
Fern Lodge carries out an regular Quality Assurance Audits. However, regular contact with service users and families, and resident and staff meetings ensure that needs are met and improvements are made.
We will ask our service users and their families and friends to complete a satisfaction survey to enable us to look at areas you feel that there could be some improvement improve and monitor the overall quality of our service and whether we are acheiving our aims.
The information gathered will enables the Quality Care Commission to assess the service we deliver against the Key Lines of Enquiry which are:
We will ask our service users and their families and friends to complete a satisfaction survey to enable us to look at areas you feel that there could be some improvement improve and monitor the overall quality of our service and whether we are acheiving our aims.
The information gathered will enables the Quality Care Commission to assess the service we deliver against the Key Lines of Enquiry which are:
- Safe
- Effective
- Caring
- Responsive
- Well-led
The registered provider is Provide CIC who have considerable experience in Health and social care delivery and have an Outstanding CQC rating.
Our Services
Our Registered Manager holds a BSc in Business and management, a PGCE PCET in Business and Management and an NVQ Level 5 in leadership and management in health and social care, plus Level 2 in Personal Nutrition and Exercise and CIM Marketing.
Our support staff have a full range of experience which includes working in residential care and home care settings with service users, from care of the elderly to those with learning disabilities and physical disabilities. Included in the wealth of experience, staff have reflected their experiences and obtained Care certificates, NVQ 2/3, and some are working towards this qualification through in-house training. All staff complete mandatory training which includes:
Our support staff have a full range of experience which includes working in residential care and home care settings with service users, from care of the elderly to those with learning disabilities and physical disabilities. Included in the wealth of experience, staff have reflected their experiences and obtained Care certificates, NVQ 2/3, and some are working towards this qualification through in-house training. All staff complete mandatory training which includes:
- Manual Handling
- Medication Management and administration including administration of Buccal medication
- Safeguarding – Mental Capacity and Deprivation of Liberty
- Infection Prevention
- Fire Safety
- Health and Safety including COSHH
- Food Hygiene
- Positive Behaviour Support
- Least Restrictive intervention
- Equality and Diversity
- Data Protection
- Confidentiality
- End of Life care
- Catheter care
- Risk management including risk assessment
- Dementia Awareness
- Learning Disability awareness
- Nutrition and Hydration
This is constantly monitored for compliance and additional courses are accessed in line with need and particular interest
All staff receive regular supervisions by their line manager and annual staff appraisals to assess overall standards and ensure development needs are identified.
We have recently introduced a staff satisfaction survey which again helps us ensure we are able to provide the best quality for our service users and our care and support team.
OUR PURPOSE
Quality assurance
Fern Lodge carries out an regular Quality Assurance Audits. However, regular contact with service users and families, and resident and staff meetings ensure that needs are met and improvements are made.
We will ask our service users and their families and friends to complete a satisfaction survey to enable us to look at areas you feel that there could be some improvement improve and monitor the overall quality of our service and whether we are acheiving our aims.
The information gathered will enables the Quality Care Commission to assess the service we deliver against the Key Lines of Enquiry which are:
We will ask our service users and their families and friends to complete a satisfaction survey to enable us to look at areas you feel that there could be some improvement improve and monitor the overall quality of our service and whether we are acheiving our aims.
The information gathered will enables the Quality Care Commission to assess the service we deliver against the Key Lines of Enquiry which are:
- Safe
- Effective
- Caring
- Responsive
- Well-led
The registered provider is Provide CIC who have considerable experience in Health and social care delivery and have an Outstanding CQC rating.